Digital help desk
310 administrative files unblocked in 2025Benefits, paperwork and appointments have all moved online, we sit next to people until it is done.
The State moved online, and left a queue of people standing outside the screen: elderly neighbours, newcomers still learning the language, families whose only internet is a cracked phone.
The need
A third of the people we meet have lost money or rights simply because a form was online-only: an unrenewed benefit, a missed appointment, a scholarship that expired unclicked.
What we do
- Open help desk three afternoons a week, no appointment, no jargon, real chairs
- Side-by-side support: the person keeps the mouse, we keep the patience
- Beginner workshops: email, passwords, spotting scams, storing documents
- Refurbished laptops handed over with training, not just a charger
The impact
310 administrative files unblocked in 2025 (pensions, health cover, housing aid) and 85 refurbished computers placed in homes that had none. The average visit recovers rights worth far more than what it costs us to run.
Giving, three ways
Give for this year, or for the next seventy
A donation feeds the year's work; a monthly pledge lets us plan; a bequest builds the endowment that keeps the house standing when everyone here is gone. All three are tax-deductible at 66% (75% up to €1,000 a year when the gift funds food, care or shelter for people in difficulty), and all three are audited.
- The annual gift
- Funds the groceries, the tutoring, the outreach of the current year.
- The monthly pledge
- Predictable income, the difference between reacting and planning.
- Bequests & corporate patronage
- Received by appointment, with your notary or your board. Discretion is the house style.
Prefer another way to give? Call us and we'll help you directly.
Joining the house
Offer your hours
Volunteers here stay for years, because the work is organised, the welcome is real, and nobody's time is wasted. Tell us yours.